Refund Policy

At Bondi Lane Boutique, we want you to feel confident when shopping with us.

If for any reason you are not satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

1. 30 Day Return Period

Customers have 30 days from the date of delivery to request a return.

If you wish to return an item, you must contact our customer support team within this period to begin the return process.

To start a return request, please email:

info@bondilaneboutique.com

Please include your order number, which can be found in your order confirmation email or invoice.

Items returned without first contacting our support team and receiving return instructions may not be accepted.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

The product must be unused and unworn
The item must be returned in its original condition
All tags, labels, packaging, and protective materials must remain attached
The item must show no signs of damage, washing, alterations, or use

Items that do not meet these conditions may not be accepted.

A fitting comparable to trying on a dress in a physical store is permitted. Items must still be returned in a condition suitable for resale.

3. Return Shipping

Customers must contact our support team before sending any return.

Once your return request has been reviewed and approved, our team will provide:

The return address for our warehouse
Instructions for sending your item back

All approved returns must be shipped to our designated return warehouse in Asia.

Customers are responsible for:

Return shipping costs
Any customs charges, duties, or fees associated with the return shipment
Ensuring the parcel is shipped using a trackable service where possible

Returns sent to any address other than the one provided by our support team may not be accepted.

4. Restocking Fee

A $25 AUD restocking fee per item applies to approved returns.

This fee covers inspection, processing, inventory handling, and administrative costs associated with returned items.

The restocking fee may also apply to:

Parcels refused at delivery
Parcels not collected from the post office and returned to us
Returns caused by incorrect or incomplete customer-provided address details

The restocking fee will not apply where an item is confirmed to be damaged, defective, or incorrectly supplied.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team within 30 days of delivery.

Please include:

Your order number
Clear photos or videos showing the issue
A description of the problem

If your claim is approved, Bondi Lane Boutique will provide an appropriate resolution, which may include a replacement, refund, store credit, or another suitable remedy depending on the circumstances.

For approved damaged, defective, or incorrect item claims, we will cover reasonable return shipping costs.

6. Exchanges

If you would like to exchange an item, the quickest option is to return the original item and place a new order once your return request has been approved.

Exchanges are subject to product availability.

7. Refund Process

Once your returned item arrives at our warehouse, it will be inspected.

Inspection typically takes 2 to 4 business days.

Once approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, refunds may take an additional 3 to 5 business days to appear in your account.

If applicable, the $25 AUD restocking fee will be deducted from the refund amount.

Original shipping costs and any optional shipping protection fees are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact our support team.

8. Delivered Packages and Lost Items

Once an order has been marked as delivered by the courier, delivery is considered complete.

Bondi Lane Boutique is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If you believe your package has not been received despite showing as delivered, please contact our support team. We will assist where possible by working with the courier and reviewing available delivery information.

Where the courier confirms a delivery issue or loss, we will work with the customer to determine an appropriate resolution.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your delivery details before completing checkout.

If an order is delivered successfully to the address provided by the customer, Bondi Lane Boutique cannot be held responsible for incorrect addresses entered during checkout.

This includes situations where:

A customer enters an incorrect street address
A customer enters an incorrect apartment, unit, or house number
A customer provides an incomplete address
A customer fails to update their address before the order is processed

If a parcel is returned to us due to incorrect or incomplete address information, additional shipping costs may apply for reshipment.

Alternatively, the order may be treated as a return and any refund issued may be subject to applicable return shipping costs and the restocking fee.

10. Order Cancellations

Cancellation requests must be submitted within 30 minutes of placing an order.

Once an order has entered processing or fulfilment, cancellation may no longer be possible.

If cancellation is approved after processing has started, an administrative and payment processing fee may apply.

Customers may still request a return after delivery in accordance with this policy.

11. Promotional Discounts

If your order included a promotional discount, bundle offer, or multi-item promotion, refunds may be adjusted if returned items affect the eligibility of the original discount.

Discounts are recalculated based on the items kept after the return.

12. Changes to This Policy

Bondi Lane Boutique reserves the right to update or modify this Returns, Refunds & Cancellations Policy at any time.

Any changes will become effective once published on our website.

Contact Information

If you have questions about returns or refunds, please contact our support team.

Email: info@bondilaneboutique.com
Phone: +61 489 987 338

Customer Support Hours

Monday to Friday: 9:00 to 18:00 (AEDT)
Saturday and Sunday: Closed