Frequently Asked Questions

We understand that shopping online can come with a few questions, and we are here to keep everything simple, clear, and stress free. Below you will find answers to what customers ask us most often. If you do not see what you need, just reach out and we will be happy to help.

What do you sell?

Bondi Lane Boutique focuses on dresses designed for effortless wear and everyday confidence. Our styles are made to feel comfortable, look polished, and move beautifully with you, whether you are dressing up or keeping it simple.

Where do you ship?

We currently ship within Australia only. Whether you are in a major city or a regional area, we deliver across Australia.

Do you offer free shipping?

Yes. Every order includes free shipping. No minimum spend and no extra fees at checkout.

How long does shipping take?

Orders are typically processed within 1 to 2 business days. Delivery usually takes 4 to 8 business days depending on your location in Australia. Once your order ships, we will email you tracking details.

What is your return policy?

We offer a 30 day return window from the date your order is delivered. If the item is unused and in its original condition, you can return it for a refund. Please ensure tags and packaging are kept intact.

How long do refunds take?

Refunds are usually processed within 10 business days after we receive and inspect your return. The refund is sent back to your original payment method, and you will receive an email confirmation once it is completed.

How can I contact customer support?

You can reach us at info@bondilaneboutique.com. We reply as quickly as possible and always with care.

What sizes do you offer?

We offer a range of sizes to suit different body shapes and preferences. You will find detailed size guidance on each product page. If you are unsure, contact us and tell us how you like your dresses to fit, and we will help you choose.

Do you restock sold out items?

Some styles are released in limited quantities. If a dress you love is sold out, it may return depending on demand. Keep an eye on the product page and subscribe to restock notifications when available.

Is it safe to shop on your website?

Yes. Your privacy and payment security are extremely important to us. Checkout is encrypted, and we do not store your payment information.

Still have a question?

Send us a message anytime. We are here to make your Bondi Lane Boutique experience smooth, supportive, and easy from start to finish.